Privacy Policy
Effective: May 5, 2025 | Last Updated: May 28, 2025X Product Support (“we”, “our”, or “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information, including your rights under the California Consumer Privacy Act (CCPA) and our SMS communication practices.
1. Information We Collect
2. How We Use Your Information
Process support claims and respond to requests
Communicate via email and SMS (if opted in)
Improve support and internal operations
Validate warranty or order details
3. SMS Text Message Policy
By opting in, you agree to receive support-related messages from X Product Support:
Types: Claim updates, troubleshooting, support notices
Frequency: Varies by issue
Charges: Message & data rates may apply
Opt-Out: Reply STOP to unsubscribe
Help: Reply HELP or contact us directly
4. Disclosure of Personal Information
We do not sell your data. We may share your information with:
Internal support team members
Contractors under confidentiality agreements
Legal authorities if required by law
5. Your CCPA Rights
California residents may request to:
Know what personal data we collect and how it’s used
Request deletion of your information
Access a copy of your data
Not be discriminated against for exercising your privacy rights
Submit your request via email at support@xproductsupport.com or through our website contact form.
6. Data Retention
We retain personal information only as long as needed for support services or legal obligations, including records of SMS consent.
7. Security
We use administrative and technical safeguards to protect your information against unauthorized access or disclosure.
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be reflected with a new effective date at the top of this page.
10. Contact Us
For questions or requests related to your privacy:
Email: XBrand@ecintel.com
Website: www.xproductsupport.com